Adult Social Care

Learn about our Operational Services

See and Solve team

This is our front door for local residents in Hull to access Adult Social Care services.

See and Solve support people to access the most appropriate information, advice or services which will help them to maintain their independence and prevent or delay the need for formal support.

Discussing options and helping people to take keep control of their lives for as long as possible, ensuring that their independence is maintained and that those people who formally enter the social care system do not unnecessarily grow dependent on it.

We have number of staff working in this team including -

  • Social Workers
  • Social Care Advisors
  • Occupational Therapists
  • Occupational Therapy Assistants

You can watch videos from Luke Bowden and Ann Fox talking about their roles in the See and Solve team.

A care worker talking too a womanThe Locality teams

There are 3 locality teams - East, West, and Hospital - providing support to individuals requiring longer term Social Care support.

Referrals to the East and West Locality teams will come directly from the See and Solve team, for ongoing support following Active Recovery and after a hospital discharge package has been put in place.

The teams work jointly, between Social Work and Occupational Therapy as well as with Sensory and Telecare colleagues, to identify the goals a person wants to achieve and the best way to achieve these.

The teams also ensure people receive timely and appropriate reviews ensuring that a person’s goals and actions are reflecting changes in their life and support them to be independent.

The Hospital Locality team supports all individuals -

  • requiring longer term adult social care support on discharge from hospital
  • working with health professionals to assess their immediate needs
  • identifying the goals they would like to achieve and the support required to meet these

They will work with our Brokerage team to identify suitable providers, ensuring a timely and coordinated discharge from hospital.

The High Needs team

The High Needs Team are critical in overseeing complex care arrangements.

The team is made up of a number of social workers who work closely and collaboratively with colleagues across adult social care, providing specialist guidance to ensure that those people who require the most complex care and support are able to access it.

The team promotes a focus on people’s strengths and prevents reliance on formal care in order to help to maximise people’s independence as well as ensuring sustainable outcomes for people.

You can watch the video of Davison Sedze talk about his role.

A female care worker helping and older manThe Reviewing team

The Reviewing team assess the needs of adults in the community and provide them with support and guidance to maximise their wellbeing.

Using a person-centred approach and a strengths-based practice they focus on people’s resourcefulness and abilities. Enabling people to develop the best strategies to face life’s challenges and live independently and safely in the community.

The Reviewing team have strong relationship management skills to work collaboratively with people, their families, providers and other health care professionals.

Telecare and sensory care

Telecare plays an important role in enabling people to maintain their independence, supporting them through a variety of sensors and alarms which either alert the person or the lifeline call handlers to an issue. It helps to reduce their reliance on long term services by ensuring that there is an alarm be raised, enabling people to manage their own medication and providing peace of mind to carers and relatives.

There is a specialist Sensory function within the City Sensory and Telecare Support Service, consisting of Social Workers, Sensory Advisors, and Rehab Officers. They work specifically with people who have sensory impairments which impact their independence and wellbeing.

The Sensory function works with people on a short term and long-term basis depending on the level of support required and whether they are able to live independently following short term support.

Typically, Telecare and Sensory Care workers -

  • have a range of sensor options which best meet people’s needs and support them to live independently at home
  • are verbal response from the lifeline call handlers when an alarm is raised with a personal responder contacted where needed
  • are a responder service
  • support people from 18 years old with a wide range of conditions and difficulties. These include but are not exclusively -
    • Acquired Brain Injury
    • Multiple Sclerosis
    • Stroke (CVA)
    • Huntingdon’s Disease
    • Fibromyalgia
  • they co-work with adults, families, NHS colleagues, Housing, Mental Health and provider services to improve people’s lives and wellbeing